Introduction

I established this blog back in November 2008 – shortly after this I joined twitter.com in December 2008 – I had already been a member of LinkedIn.com since July 2005. However, my involvement with what is now collectively called social media goes back a lot further than this. Back then we tended to use the phrase on-line communities to describe what we were engaged in.

My first foray into this new world was in 1998/99 when I joined a, now defunct, discussion forum (then known as a Bulletin Board). This was focused on computer games. I wasn’t terribly in to such games at the time, I didn’t own a console and my PC was used for more prosaic purposes. Nevertheless, for reasons that I will not bore the reader with, I signed up. Since then I have been a member of a number of on-line forums, mostly with some sporting element, for example rock climbing.

In May 1999, my forum activities led me to creating my first web-site (again now also defunct). I started on Geocities (another chance to use the word “defunct”) and then moved to having my own domain and an agreement with a hosting company. I even ended up jointly running a very successful forum with an on-line friend from Australia. Back then the men were real men, the women were real women and the HTML was real HTML. However this article is not about ancient history, but rather about my more recent experiences in social media.

Nowadays, nobody seems to think of it as being odd that you regularly “speak” to people you have never met and who inhabit countries on the other side of the world. People do not slowly back away from you at parties if you drop the fact that you have your own web-site into a conversation (though maybe one reason that the portmanteau of web-log became socially acceptable is that its abridgement to blog sounds the opposite of technological). It was not always thus and maybe I retain something of the spirit of those pioneering days. For example, I am currently typing these words into the HTML pane of WordPress.com. Old habits die hard and WYSIYWG is for softies!

Social media is now mainstream – in fact you could argue that it is real life that has become a minority activity – and things are a lot easier. Although I doggedly insist on still cutting HTML, you can be up and running with a fairly professional-looking blog on WordPress in minutes and without having to know much about any of the technical underpinnings. Software as a Service certainly works really well as an approach to blogging.

Over a number of articles, I am going to touch upon my recent experience of Social Media in the three areas that I first mentioned at the beginning: blogging, micro-blogging and professional networking. Without fully revealing the denouement of this series, I will state now that one of the most interesting things is how well these three areas work in combination and how mutually reinforcing they have become for me. The sequence starts with my thoughts on blogging.
 
 
WordPress and Motivation

I suppose I have to thank my partner for getting me in to this area as she started her blog long before any of mine. However, having suffered a couple of climbing-related injuries I started my own training blog, both to chart my recovery and to act as a motivational tool.

I started out using Blogger as that was what my partner had used, but got rather frustrated with its lack of support for some basic HTML constructs (e.g. tables). A friend suggested WordPress instead and this became the venue for my training blog. Somewhat amazingly this is not defunct. However, after a period when I religiously posted at least once or twice every week, I haven’t updated it in a long while.

When I wanted to start a professional blog, WordPress seemed the way to go and I have been mostly happy with my choice. But what were my motivations for blogging about business-related issues? I guess that there were a few of these, in no particular order:

1. I wanted to build upon the public profile that appearing in press articles and speaking at seminars had afforded me.
2. I like writing and the idea of doing this in a more general context than internal strategy papers and memoranda seemed appealing.
3. Based on the feedback I had received from my public speaking, I believed that I had quite a lot of relevant experience to draw on which might make interesting reading; at least for a niche audience.
4. Although it would be fair to say that I started writing mostly for myself, over time the idea of building a blog following seemed like a challenge and I like challenges.
5. In this same category of emergent motivation, after a short while the notion of establishing a corpus of work, spanning my ideas about a range of issues also became a factor. Maybe some element of Narcissism is present in most blogging.
6. There was a big slice of simple curiosity about the area, how it worked and how I could be a part of it. You get some interaction in public speaking, but I was intrigued by the idea of getting the benefit of the input of a wider range of people.

So I leapt in with both feet and my first article was based on some reflections on attending a Change Management seminar. It was entitled Business is from Mars and IT is from Venus and dealt with what I see as an artificial divide between IT and business groups. I suppose it makes sense to start as you mean to go on and IT / Business alignment has been a theme running through much of what I have written.
 
 
Things that I have learnt so far

In a subsequent piece, Recipes for success?, I expressed my scepticism about articles of the type “My Top Ten Tips for Successful Blogging”, so the following is not meant to be a set of precepts to be followed to the last letter. Instead, with the benefit of over 60,000 page views (small beer compared to many blogs), here are some things that have worked for me. If some of these chime with your own experience, then great. If others are not pertinent to you, then this is only to be expected.

Finally I should also stress that these observations relate mostly to professional blogs, for personal blogs there are essentially no constraints on your creativity (assuming that the results of this are legal of course).

1. Write about areas that you know something about. You don’t have to be a world authority, but on a professional blog, no one is going to be that interested in your fevered speculations on something that you know nothing about. This is one of many reasons that you will never see me blogging about IT Infrastructure!
2. When you blog about an area of personal expertise, then you can be pretty free in expressing your opinions, though [note to self] a dose of humility never did anyone any harm.

   

   When the subject is one in which your own knowledge is less well-developed (for me something like text analytics would fall into this category), then seek out the opinions of experts in the field and quote these (even if you disagree with them). Linking to the places that experts have expressed their thoughts also expands you network and increases the utility of your blog, which becomes part of a wider world.

3. It helps if you are interested in the majority of the topics that you cover. If you are unmotivated about something, them why write about it? If you decide to do so for some reason (maybe because you haven’t written anything else this week, or because a piece of news is “hot” at present) then your personal ennui will seep into your words and be evident to your readers. No doubt it will generate similar feelings in them.
4. Beyond the previous point, I would go further and say that it is crucial that you are truly passionate about at least one thing that you write about and ideally several. Expressing strong opinions is fine, assuming that you have some reason for holding them and that you remain open to the ideas of other people. For me, these areas of passion are Business Intelligence, its intimate connection with Cultural Transformation and the related area of IT / Business Alignment.

   Passion is not only important because it will hopefully infuse your words, but because it will sustain you returning to write about these areas over a long period of time. There are an awful lot of blogs out there where a bright beginning has petered out because the author had nothing left to say, or has lost interest.

5. For the same reasons relating to sustaining your blog, I would recommend being yourself. If you really want to present an alternative personality to the world, then good luck to you (and your therapist), you will have to possess enormous perseverance and be a very talented actor.

   

   For me this means the presence of strong elliptical and eclectic qualities to my articles. I can do terse and to the point when it is necessary, but circumlocution is more my stock-in-trade. I’m more comfortable being myself and if this means my audience is one composed of people yearning for elliptic, eclectic, circumlocutory writing, then so be it!

6. To me being yourself extends to the quantity of your writing. In an era sometimes characterised as one of short attention spans and instant gratification, the orthodox advice is to be punchy and direct. Sometimes the point I want to make in one of my articles (assuming that I can remember what this is by the time I get to the end of writing it) takes some time to develop – like a fine wine I like to think (or a mould the less kind might add).

   

   This means that my writing tends to resemble the River Amazon in both its meandering nature and length. I appreciate that this narrows my potential audience, but hope that it also means that at least a few people get some more out of it than they would from the CliffsNotes version.

7. Blogging should also be about interaction. If you simply want to broadcast your incredibly wise thoughts, then write a book. I hope that some of the pieces that I write spur others to record their own thoughts, either as comments here, or in their own blog articles. If some of my ideas make it into other people’s PowerPoint decks or project proposals, then I am honoured.

   Equally, virtually everything that I write has been inspired to some degree by other people: co-workers, authors, the people that I come into contact with on the Internet and in real life on a daily basis and so on. I try to explicitly acknowledge (and link to) what has inspired me when I write, but I am sure that thousands of unconscious influencers go un-credited.

8. While passion and having opinions contribute to developing your own voice, it is important to never think that you have all the answers. In a blogging context this means treating anyone who has taken the time to comment on your writing with the respect that this act deserves. While starting a conversation is clearly the best outcome of someone commenting on your blog, a simple ‘thank you’ from the author should be the very least that you can offer (when people whinge about the England cricket team having cheated their way to victory, this is an obvious exception to the rule).

   

   In this area I also try to avoid deleting comments that are derogatory about my ideas. The approach I take is rather to either seek further clarification on why the contributor thinks this way, or to politely argue why I still believe that the points that I have made are valid. Of course I have not always 100% lived up to this aspiration!

9. As in virtually every aspect of life, treating others as you would like to be treated yourself is not a bad approach. If you enjoy people commenting on your articles or linking to your blog, then maybe proactively doing these things yourself is a good idea. I don’t mean adding comments purely for the sake of it; that sounds awfully like spam. But if you read something that you find interesting, then thank the author.

   Better still, augment what they have written with your own ideas – either on their blog or in a piece on your own site that links back to their article. Even in this day and age, it is amazing how far being nice to people can get you. For the same reason, try to be as polite on-line as you would be in your more traditional professional life.

10. [Yes I am aware of the irony of having ten bullet points here!]

    Finally, I mentioned the Narcissistic tendencies that can either be a cause or effect of blogging. I think that trying to not take yourself too seriously is a must as an antidote to this. Both the medium and my prose can veer towards the preachy sometimes, so some well-placed self-deprecation to balance this never goes amiss.

I hope that some readers will have been interested in my observations and that they will have helped a further subset of these in their blogging. For those who are pondering whether to join the blogosphre, my simple advice is give it a go. You will either hate it or love it, but at least you won’t die wondering “what if?”
 

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The New Adventures in Wi-Fi series of articles on Social Media continues by discussing the relatively new world of micro-blogging and the phenomenon that is Twitter here.
 

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