|[ Experience | Validus Holdings | Greene King | Element Six|
|Chubb International | Chubb Europe | Cedardata ]|
|– The EMIR Project – EMIR User Feedback –|
The European Management Information Repository, or EMIR, achieved the goal of transforming the business culture of Chubb in Europe; making it one in which the use of credible, pertinent, timely and easy-to-used management information became as much part of day-to-day-life as the use of the Internet or e-mail. This change led to a turn-around in Chubb Europe’s performance (moving from record losses to record profits) and to strong results that have been sustained over the last six years.
From a technological perspective, EMIR was essentially a business intelligence / data warehousing initiative, leveraging Cognos PowerPlay as the front end (details of the full topology appear here). However, its cultural change imperative gave it a much broader scope than comparable projects.
The multi-year, multi-million dollar project was given the go-ahead by Chubb Europe’s Senior Management Team (SMT) in the middle of 2001. The first EMIR report family, EMIR Profitability, went live in June 2003; it is important to stress that the intervening two years also saw several interim reporting suites launched by the EMIR team.
Through the technical excellence of the system; its focus on answering pertinent business questions; and a highly professional approach to each of: pre-launch marketing of the system, the extensive training provided at implementation and conscientious post-training support and follow-up, EMIR became highly successful. Initial estimates of about 100 users were vastly exceeded and it now has around 500 users. Importantly, 93% of people who received EMIR training went on to become active users.
Seven further EMIR report families have since been launched, elements of the system have also been deployed to Chubb’s Latin American operations and detailed plans have been drawn up to do the same in Asia Pacific.
The user response to EMIR has been overwhelming and a selection of quotes may be viewed in the next section.