Comments on: The confluence of BI and change management http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/ Thoughts on the confluence of business, change and technology. Areas covered include business intelligence, cultural transformation, business and IT alignment, business and IT strategy, project execution and social media. Sun, 20 May 2012 04:05:00 +0000 hourly 1 http://wordpress.com/ By: Who should be accountable for data quality? « Peter Thomas – Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-2901 Sun, 07 Mar 2010 21:56:03 +0000 http://peterthomas.wordpress.com/?p=901#comment-2901 [...] This means that change management skills are just as important in these types projects as in the business intelligence work that they complement. This is a factor to consider when taking decisions about who takes the lead in looking to improve [...]

]]> By: Data – Information – Knowledge – Wisdom « Peter Thomas – Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-1806 Thu, 11 Jun 2009 18:29:57 +0000 http://peterthomas.wordpress.com/?p=901#comment-1806 [...] are all themes that I have written about before (e.g. in The confluence of BI and change management), but it is interesting to find a diagram that approaches the area from a different [...]

]]> By: Maureen Clarry stresses the need for change skills in business intelligence on BeyeNetwork « Peter Thomas – Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-1378 Tue, 12 May 2009 18:14:05 +0000 http://peterthomas.wordpress.com/?p=901#comment-1378 [...] strongly concur with Maureen’s observation and indeed the confluence of BI and change management is a major theme of this blog; as well as the title of one of my articles on the subject. Maureen [...]

]]> By: Business Intelligence Competency Centres « Peter Thomas – Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-1337 Mon, 11 May 2009 17:26:32 +0000 http://peterthomas.wordpress.com/?p=901#comment-1337 [...] be comfortable with a definition of business intelligence. My take on this is that BI is simply using information to drive better business decisions. In this definition, the active verb “drive” and the subject “business decisions” are the [...]

]]> By: The scope of IT’s responsibility when businesses go bad « Peter Thomas - Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-1115 Mon, 27 Apr 2009 17:20:23 +0000 http://peterthomas.wordpress.com/?p=901#comment-1115 [...] is the case, then I question how well the information has been designed to meet business needs and to drive decisions. To me this is evidence of bad BI (note the adjective [...]

]]> By: Holistic vs Incremental approaches to BI « Peter Thomas - Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-1025 Mon, 20 Apr 2009 09:35:42 +0000 http://peterthomas.wordpress.com/?p=901#comment-1025 [...] particular if an aim of your BI project is to transform how users behave (of course this should be a central aim of any BI project, what else is BI for?), then this is [...]

]]> By: The dictatorship of the analysts « Peter Thomas - Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-923 Tue, 14 Apr 2009 19:19:18 +0000 http://peterthomas.wordpress.com/?p=901#comment-923 [...] Performance Management, “All that glisters is not gold” – some thoughts on dashboards, The confluence of BI and change management and indeed the other blog articles (both here and elsewhere) that these three pieces link [...]

]]> By: “All that glisters is not gold” - some thoughts on dashboards « Peter Thomas - Award-winning Business Intelligence and Cultural Transformation Expert http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-141 Wed, 25 Feb 2009 21:33:09 +0000 http://peterthomas.wordpress.com/?p=901#comment-141 [...] I was tweeting quotes from Poe and blogging lines attributed to Heraclitus. Today I’m moving on to Shakespeare. Kudos to anyone posting a [...]

]]> By: Peter Thomas http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-139 Wed, 25 Feb 2009 17:59:09 +0000 http://peterthomas.wordpress.com/?p=901#comment-139 Fermin,

Thank you for your helpful comments.

Peter

]]> By: Fermin Iduate http://peterjamesthomas.com/2009/02/24/the-confluence-of-bi-and-change-management/#comment-136 Wed, 25 Feb 2009 01:51:29 +0000 http://peterthomas.wordpress.com/?p=901#comment-136 Having worked for many years as a consumer of systems output information, and also within the Business Intelligence Software Business with SAP & Business Objects, I agree with what you’re saying regarding change management being a companion in the wake of BI implementation.

Proven business models, analysis, queries, cubes, universes,…whatever you want to call them, when implemented require the appropriate, cleansed source data, as well as processes which homogenize the information, so as to report clean and navigable information. Many implementors of BI Systems will admit that a successful implementation of BI has as a related byproduct, the tendency to require ORDER to improve in all underlying source systems, thereby also bringing about change.

A very important distinction needs to be drawn between what is INFORMATION, versus what is INTELLIGENCE. Information is input which an intelligent “Mind” or “Processor” interprets, and defines ACTIONS that need to be executed in order to complete the circle of action vs. reaction, or detection vs. prevention, or inspection vs. expectation.

Most “BI” companies go so far as to make information “Actionable” leaving it basically up to the HUMAN FACTOR to resolve, therefore the Change Management requirement. Making the “ACTION” part of the Software Solution by incorporation business rules associated with the business process is the CHANGE that needs to be managed.

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